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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wanda Mann

April 23, 2024

5  out of  5 rating by Wanda Mann
"My name is Wanda Mann. I was involved in an accident and Cole was fantastic with the care and concern he expressed to me. He knew I was shaken up and did everything he could to calm me down. His follow through was on point as well. Can't say enough for Abel, Cole and the entire team!!"
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Nicole Shew

April 15, 2024

2  out of  5 rating by Nicole Shew
"I gave two cuz Abel is always kind, but I left because of cole. He is rude and condensending and when dealing with customers, he needs to learn some manners. I found better coverage and its cheaper due to cole being a rude service man, so I guess if anything, thanks for helping me find more for less!"
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Andrew Kang

March 11, 2024

5  out of  5 rating by Andrew Kang
"Abel, Marcos, and the entire team are amazing. My wife and I were in an accident over the weekend and I gave Abel a call. He was extremely responsive, giving us all of the support that we needed. Also would like to add that he was on vacation during this time but it didn't matter at all. All he cared about was making sure that we were OK and taken care of. This business definitely goes above and beyond."
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Sandy Paola Velazquez Vidal

February 12, 2024

5  out of  5 rating by Sandy Paola Velazquez Vidal
"Muy buena experiencia, son muy amables! Lo recomiendo"
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Demetruis Hollenquest

February 9, 2024

5  out of  5 rating by Demetruis Hollenquest
"Great experience with Mr Castro"
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Geoffrey Davies

February 6, 2024

3  out of  5 rating by Geoffrey Davies
"I had a great relationship with this State Farm agent for years. I ended up switching to Allstate and State Farm reported a lapse In my coverage in error. It took a month to correct the issue. So I ended up paying for a month to avoid a lapse but couldn't drive during that time. Very bad experience. Other than that I have years of good things to say about them but I am still angry about the situation when I switched companies."
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Kevin Kendall

February 1, 2024

4  out of  5 rating by Kevin Kendall
"Very friendly and helpful"
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Derrick Sweeney

January 1, 2024

5  out of  5 rating by Derrick Sweeney
"Abel has treated me like family (10 years). I did go through a drawn out total loss claim and it was very frustrating. It was easy to reach them and use the site but there policies are trash. Ultimately I had my car appraised and once my appraiser and SF appraiser concluded on a price I accepted. I would recommend this agent, but if you deal with a total loss claim. Always get an appraisal done. It costs less than $300. And could earn you thousands. In my case over $5,000 due to invoices for modifications completed to the car that the claims departments could not accept due to the age of the modifications. Hope this helps. P.S. Abel, thank you for always wishing me happy birthday. It means a lot."
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Pam Straley

November 16, 2023

5  out of  5 rating by Pam Straley
"Friendly customer service. Able got back to me as soon as he could after I had left a message. I like State Farm so having friendly service is a plus."
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Greg Urban

November 12, 2023

5  out of  5 rating by Greg Urban
"I recently had to have my car repaired, with some body work. Abel made my experience, of dealing with a stressful situation, a comfortable one. He checked on my car's status. And kept me informed of my progress without having to ask. When my vehicle was completed, he immediately checked on how satisfied I was with the work done. I've never had a nicer, more concerned agent, as well as his staff, in all my years of dealing with Insurance companies. Thanks so much!"
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Henry Catedrales

September 28, 2023

1  out of  5 rating by Henry Catedrales
"I completed their website form to request a quote for home insurance. Put a lot of information in the form about me and the house (they even ask for SS number, although that was optional). Well they did not even care to reply by email or phone, it is like all the information entered was good for nothing. Very bad."
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Juana Rosario

August 27, 2023

5  out of  5 rating by Juana Rosario
"Lo recomendó muy satisfecho"
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Ferlin Gomez

August 25, 2023

5  out of  5 rating by Ferlin Gomez
"Muy buen servicio."
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Steven Alcántara

August 25, 2023

5  out of  5 rating by Steven Alcántara
"Muy buena persona, siempre busca la mejor manera para ayudar a cliente se los recomiendo a todos"
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Saul Velazquez

March 14, 2023

5  out of  5 rating by Saul Velazquez
"Very careing n helpful friendly"
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Fairess Morell

January 21, 2023

5  out of  5 rating by Fairess Morell
"Always Helpful, Always responsive & and always the best Deal. They even call you on your birthday."
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deidra jones

January 4, 2023

5  out of  5 rating by deidra jones
"AMAZING! Abel is truly the best at what he does and he leaves no questions to be asked. I stopped in for an inquiry about life insurance and he provided me all of the answers I needed! Customer service is great and this office & team makes you feel like you are at home! Definitely recommend for any insurance need."
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Della Selner

October 17, 2022

5  out of  5 rating by Della Selner
"I can't say enough good things about Abel, Colt and the rest of the staff. Always helpful and willing to explain my options. If you want a caring compassionate insurance agent call Abel."
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Priscila López-Beltrán Forcada

August 16, 2022

5  out of  5 rating by Priscila López-Beltrán Forcada
"I have been working with Cole at this office and he's been extremely helpful and efficient. Would 100% recommend."
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Jen Santiago

July 8, 2022

5  out of  5 rating by Jen Santiago
"Switched a few months ago and saved sooo much money! Cole Clugston has been very helpful. Abel Castro and his whole team are very nice and help out with every question. 100% recommend to everyone."
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mike harris

June 24, 2022

5  out of  5 rating by mike harris
"First time getting insurance, I spoke with Marcus, great experience and definitely works with you better than the mercersburg office does. I definitely plan on staying with State Farm!"
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Shane Sloat

June 13, 2022

5  out of  5 rating by Shane Sloat
"Tiffani was amazing and helping us with all of our insurance needs."
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Logan Grossberg

May 23, 2022

5  out of  5 rating by Logan Grossberg
"Worked with Tiffani Umbrell at Abel Castro's State Farm Insurance office in Chambersburg for motorcycle insurance. She was absolutely phenomenal to work with and very polite. She took all the time in the world to answer my questions and give different quotations. She was also on the ball when it came to sending the necessary documents for review and signing. Highly recommend working with her!"
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Mugurel Laicas

May 1, 2022

5  out of  5 rating by Mugurel Laicas
"Better rates than Allstate, consistently, excellent service and response time, made me switch after 10 years with one carrier and now my parents moved all their business to them as well in Maryland."
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Chad Jones

March 30, 2022

5  out of  5 rating by Chad Jones
"Great service, always looking for the best rates and timely responses. Would recommend to anyone looking for best rates and service."